Mobile Mouse FAQ
Choose the right product
Versions and connections.
What is the difference between Mobile Mouse Wi‑Fi, Bluetooth, and USB?
Wi‑Fi is the complete application-aware experience for Mac and Windows and requires Mobile Mouse Server. Bluetooth pairs directly with supported Macs and iPads without server software. USB uses a direct hardware connection for compatible devices.
Which version should I choose?
Choose Wi‑Fi for the broadest Mobile Mouse feature set, including application-aware remotes, computer files and applications, and subscription-based Cloud Access. Choose Bluetooth when you want a native offline connection without a server. Choose USB when you need a direct hardware connection without relying on a network.
Where do I get the Bluetooth and USB versions?
For new downloads, use the dedicated Mobile Mouse Bluetooth and Mobile Mouse USB apps. The version selector on the homepage links to the correct product and its setup information.
Mobile Mouse Wi‑Fi
Local, direct, and cloud connections.
Does Mobile Mouse Wi‑Fi require server software?
Yes. Install Mobile Mouse Server on the Mac or Windows PC you want to control and keep it running while using the Wi‑Fi version.
Do the iPhone and computer need to be on the same Wi‑Fi network?
They should be on the same private network for normal local discovery. The Wi‑Fi version can also use peer-to-peer connectivity or Cloud Access when a local network connection is not appropriate.
Can Mobile Mouse connect over the internet or cellular?
Yes. With an active Cloud Access subscription, Mobile Mouse can reach your computer over the internet or while the iPhone is using cellular data, as long as the computer and Mobile Mouse Server remain online.
Does local Wi‑Fi require internet access?
No. The iPhone and computer only need to communicate with each other over the same local network. An outside internet connection is required only for features such as Cloud Access.
What is peer-to-peer connectivity?
Peer-to-peer provides a direct connection between supported Apple devices when a normal local network is unavailable. Enable the option in the app and server, and keep the required wireless features active.
Can I protect access to my computer with a password?
Yes. The Mobile Mouse Server settings include a connection password. Use a private network and set a password when you want to restrict which devices can connect.
Devices and systems
Compatibility.
Which computers does Mobile Mouse Wi‑Fi control?
The Wi‑Fi version controls supported Macs and PCs running Mobile Mouse Server. The current Windows server supports Windows 10 or newer. Current and legacy macOS server downloads are available from the homepage.
Does Mobile Mouse work with iPad?
The supported iPhone app also provides the iPad experience. The dedicated Mobile Mouse Bluetooth app can directly control supported iPads without server software.
Does Mobile Mouse work with Apple Watch?
Yes. The Apple Watch experience is included with the supported iPhone app and provides essential trackpad, application, media, and presentation controls.
Can the Wi‑Fi version control an Apple TV, Android device, or Linux computer?
The official Wi‑Fi product is designed to control supported Mac and Windows computers from Apple mobile devices. Bluetooth and USB have their own compatibility requirements; check their product pages before purchasing.
Can I connect to more than one computer?
Yes. The app can remember multiple Mobile Mouse servers. Open the server list when you want to select a different computer.
What it can do
Controls and remotes.
Can Mobile Mouse type and use keyboard shortcuts?
Yes. The app includes an on-screen keyboard, modifier keys, function keys, a numeric keypad, and customizable hotkeys for supported computer operations.
What are application-aware remotes?
When a supported media, browser, or presentation app is active, Mobile Mouse can show controls designed for that application, such as playback, browser navigation, or presentation buttons.
Can I browse files and launch applications?
Yes. The Wi‑Fi version includes file and application controls for browsing the computer, opening documents, launching applications, and switching between running apps.
Can I create custom remotes and hotkeys?
Yes. Mobile Mouse Server supports user-defined application controls and programmable hotkeys for workflows not covered by the included remotes.
Does Mobile Mouse work with multiple monitors?
Yes. Pointer control can move across a multi-display computer setup.
Apps and servers
Downloads and purchases.
Where do I download the iPhone app and computer server?
Use the Download section on the Mobile Mouse homepage. It links to the iPhone app, current Mac and Windows servers, legacy macOS servers, and the dedicated Bluetooth and USB apps.
Do I need to buy the iPhone and iPad apps separately?
No separate iPad link is required. Use the supported iPhone app provided on the Mobile Mouse website and App Store.
How do I download a previous purchase?
Apple manages App Store purchases and downloads. Sign in with the Apple Account used for the original purchase and download the app from your purchase history when it remains available for your device.
Why are older macOS server downloads available?
Legacy downloads help customers running older Macs. Use the current server whenever your operating system supports it because it includes the latest compatibility and fixes.
When something is wrong
Troubleshooting.
Why can’t Mobile Mouse find my computer?
Make sure Mobile Mouse Server is running, both devices are on the same private Wi‑Fi network, and the computer firewall allows Mobile Mouse. VPNs, guest networks, and wireless client isolation can prevent discovery.
Why does it connect but not move the cursor?
On macOS, enable Mobile Mouse under System Settings → Privacy & Security → Accessibility. On Windows, review firewall and security-software permissions, then restart the server.
Why is typing not working?
Verify that the app is connected to the correct computer and that the current server is running. On macOS, keyboard control also depends on the required Accessibility permission.
What information should I include in a support request?
Include the Mobile Mouse version, connection type, computer operating system and version, server version, what you expected to happen, and the exact error message. Those details help support diagnose the issue faster.